Case Study on Mutual Fund

Case study Mutual Fund Data issue for a Bank Branch Network The Client Headquartered in Toronto, Canada, with 74,000 employees in offices around the world, our client offers a full range of financial products and work to approximately 17 million customers worldwide, managing $435 billion in assets. The deposit besides ranks among the worlds leading on-line financial emoluments firms, with more(prenominal) than 4. 5 million on-line customers. The money box approached burial vault when it needed a new rough-cut fund selective information solution in its large network of branches across the country. The Challenge The wedges customer service representatives, who promoted utual fund products to their customers, traditionally relied on research and reports from many different sources, save were frustrated with the inconsistency of information they were getting and with the length of time it took to pay back reports for their customers. Of course, the banks customers werent tha t happy either. As a social club with web-based technical expertise that provides service to the financial-services industry, spring was asked to draw upon its understanding of investors needs, as wellspring as its deep base of technical experience, to produce a more efficient form of customer communications for the bank.Much of the project would gather up create and implementing a plan to utilize the banks existing Morningstar data feeds, in a centralized web application. This application would require to adhere to the austere technical guidelines of the banks branch intranet environment, a variety of different issueers in each branch (which had to be well-tried to ensure document output was consistent and properly formatted for customers), as well as an outdated, yet custom version of the Netscape browser. The Solution VAULT recommended developing a custom solution that would provide the necessary screens and functionality for the banks retail branches.To ensure that sys tem and performance requirements were met, VAULT followed a strict approach to superior assurance that was incorporated into its project plan. It excessively recommended creating silent images for graphing components and scheduling graphs for re-creation overnight this ensured that the graphs were up to date each work day and minimized the processing time to loading and print pages. In addition, VAULT recommended that an administrative site be actual to assist with the on-going operation of the banks vulgar fund site. The administrative site provided managers ith the business acquaintance tools to generate custom reports and highlight key aspects of web-site usage. The administrative site would also increase the banks self-sufficiency, help ensure reliability of the application, pass on operators to regularly monitor scheduled data feeds and scheduled graphing production. Early in the development process, VAULT created a working prototype of the solution to shew with end u sers and to gain a better understanding of the screen/data requirements. This was a valu open exercise since it highlighted areas of concern around usability, page size, load times, data and graphing requirements.The Benefits The banks financial advisors, planners and branch representatives were delighted with the quality of the mutual fund information now available through the banks intranet site, as well as the fast load and print times. This meant they could service their customers more effectively. Of course, VAULT also paid careful wariness to the design of customer reports, balancing the need to provide clear mutual fund information to customers, with the regulatory disclaimers necessary with each printed report.When the project was completed, the banks customer service representatives realized immediate results. They were better able to access most of the mutual fund information online, rather than adduce to a multitude of hard-copy and online reference materials. In short, the new tool developed by VAULT not only helped streamline the sales process, barely also allowed for more professional delivery of information since the banks customer service representatives now had a single online source of mutual fund information.And that meant satisfied customers for the bank. Technologies Used Language Microsoft Internet Information gain (ASP), ChartFX charting software Database SQL Server 2000 Web server Microsoft IIS 5 Operating remains Windows 2000 Launch your business forward. For more information, please contact Anthony Boright, President of VAULT Solutions Inc. at emailprotected com or call 416-361-9944.