Write Experience Essay Example | Topics and Well Written Essays - 750 words

Write Experience - Essay Example They deliver on time and follow our quality procedures, which our contract stipulated. Unfortunately, they have had lapses in their quality assurance procedures, due to a labor strike that affected their workforce. Because of this, the remaining workers were pressed to do more, which obviously, they could not achieve. Several employees admitted being too tired for the quality check procedures we had asked them to perform. On June 2, 2012, only one employee was present for quality checks, instead of three, and he worked double shifts. This affected his judgment and he missed checking several packages, which the CCTV also showed. Because of this, some of the ingredients that the supplier delivered had been contaminated and still delivered to us. At present, we are working with the supplier regarding this problem. They admitted their quality lapses and are willing to pay for the hospitalization and medical expenses of those who are affected. We also suspended our contract with them, until they could hire enough people for their quality management system. At present, we already contracted a new supplier, who agreed to our renewed meticulous quality standard system. In addition, we also assigned one of our staff to conduct additional quality checks. She is Mrs. Linda Ashcroft, a nutritionist and food technologist. She will be in charge of designing, assessing, and implementing food quality standards. She presently evaluated our delivery, storage, cooking, and service systems and provided recommendations that we will immediately implement. We also invited the Food and Drug Administration (FDA) to conduct a monthly review of our food and service quality. They are willing to send representatives to perform regular inspections. We hope that through these efforts, we can regain your confidence in our restaurant. We will do better from this time forward and we will be become more critical of our quality standards and procedures, and subject our suppliers to the